Free Live Agent Support

A Ticket Submission is required for FREE tech support.

You’ll need your serial number for ticket submission.
Trouble locating it?
  AccuRIP   Spot Process

Avoid downtime – trials keep you productive.

Click one link below to proceed.
Select “none of the above” if your topic is not listed.

Banner Appears in AccuRIP Software

Stuck in Trial Mode of AccuRIP Black Pearl(Mac)

AccuRIP 1.03 and earlier no longer printing/working

Computer Crash / Reformat

Transfer / Move Serial Number License

 Ripcore Error

Files Don’t Print Through AccuRIP
(Windows users read this first)

 Files Don’t Print Through AccuRIP

Film Output Streaks, Banding, Not Dark Enough

(Mac) Wrong file prints, same file prints again

Error 6900

None of the Above




Screen Shot 2016-05-12 at 5.43.32 PM

Screen Shot 2016-03-01 at 10.19.45 AM

*Freehand is 97% faster at first-time reply than all other tech companies using Zendesk. The renowned Zendesk system streamlines support helping agents get straight to what matters most — resolving issues and answering questions. Service percentage reports are provided by Zendesk. 100% of our technical support is provided by trained professionals and screen-print experts working in Freehand’s corporate offices.