There are several ways to get assistance and answers to your questions. We have resources online for those that prefer to self-help. When you need the helping hand of a tech, we have a full staff in our New York location happy to help.

Self-Help Resource Links:

User Guides / Resources

Compatibility Info



FREE Online Support:
Available to current trial and full-version software license holders. All support provided by Freehand’s team proudly serving users from the corporate offices of Freehand in the United States. A ticket submission is required.
Monday through Friday, 8 am to 6 pm EST.

Live Agent Support Link


Software Protection:
Crash/reformat (Parachute Protection) for current software license holders only. Upgrade to the latest version for access to all benefits.