Before you submit a Live Agent tech request…Quick Resolves really work. Users can easily handle the steps that are the same as tech utilizes. Great resource for resolves outside of tech hours of operation.

Still need help? Click the last link below: none of the above. You’ll need your serial number for ticket submission. Trouble locating it?  AccuRIP   Spot Process

AccuRIP Banner Appeared in Software

Stuck in Trial Mode of AccuRIP Black Pearl

(Mac) AccuRIP 1.03 and earlier no longer printing/working

Computer Crash / Reformat

Transfer / Move Serial Number License 

Ripcore Error

Files Don’t Print Through AccuRIP (Windows users read this first)

Files Don’t Print Through AccuRIP

Film Output Streaks, Banding, Not Dark Enough

(Mac) Wrong file prints, same file prints again

Error 6900

My Account or Shopping Cart Errors

None of the Above


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*Freehand is 97% faster at first-time reply than all other tech companies using Zendesk. The renowned Zendesk system streamlines support helping agents get straight to what matters most — resolving issues and answering questions. Service percentage reports are provided by Zendesk.